Effective Date: August 15, 2025
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the Smart Garage Pro website located at:
https://smartgaragepro.com
Smart Garage Pro is operated by Jpak Legacy LLC.
We want customers to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined below.
2. Contact Information
If you have questions about returns or refunds, please contact our customer support team:
Smart Garage Pro
Operated by Jpak Legacy LLC
Email: sales@smartgaragepro.com
Phone: +1 (321) 257-9381
Address:
703 Executive Dr
Winter Park, FL 32789
United States
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM EST
3. Return Eligibility
Customers in the United States may request a return within 30 days of receiving their order.
To be eligible for a return:
• the item must be unused and undamaged
• the item must be returned in its original packaging
• all accessories and components must be included
• proof of purchase (order confirmation or receipt) must be provided
Items that do not meet these conditions may not be eligible for a refund.
4. How to Start a Return
Step 1 — Contact Customer Support
To request a return, please email sales@smartgaragepro.com within 30 days of receiving your order and include:
• your order number
• the reason for the return
• photos if the item is damaged or defective
Step 2 — Return Authorization
If your return request is approved, we will provide:
• return instructions
• a return authorization (RMA) number if applicable
• instructions for returning the product
Returns must be shipped within 7 days after receiving return authorization.
5. Return Shipping Costs
• customers are responsible for return shipping costs for non-defective returns
• if the item is defective, damaged, or incorrect, Smart Garage Pro will cover the return shipping cost
6. Restocking Fees
For returns due to change of mind, a restocking fee of up to 25% may apply depending on the product and supplier policies.
Restocking fees help cover inspection, handling, and processing costs associated with returned merchandise.
7. Defective, Damaged, or Incorrect Items
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include photos or videos showing the issue.
We will offer one of the following resolutions:
• replacement product
• full refund
• return shipping covered by Smart Garage Pro
8. Lost or Undelivered Orders
If your order does not arrive within the estimated delivery timeframe, please contact us.
We will:
• investigate the shipment with the carrier
• provide a replacement or full refund if the package is confirmed lost
9. Order Cancellations
Orders may be cancelled before shipment for a full refund.
If the order has already shipped, the return process described above will apply.
10. Non-Returnable Items
The following items may not be eligible for return:
• custom or personalized products
• products that have been used or installed
• items returned without original packaging
11. Refund Processing
Once we receive and inspect your returned item:
• you will receive an email confirming approval or rejection of the refund
• approved refunds will be issued to the original payment method
Refund processing time:
• up to 14 business days after the return is approved
• your bank may require additional time to post the refund
12. Exchanges
We replace items only if they are defective, damaged, or incorrect.
To request an exchange, please contact:
sales@smartgaragepro.com
13. Legal Rights
This policy does not affect any statutory consumer rights that may apply under applicable law.
14. Agreement
By making a purchase on Smart Garage Pro, you agree to the terms outlined in this Return and Refund Policy.
Smart Garage Pro
Operated by Jpak Legacy LLC
Email: sales@smartgaragepro.com
Phone: +1 (321) 257-9381
Address:
703 Executive Dr
Winter Park, FL 32789
United States