Effective Date: August 15, 2025
1. Introduction
At Smart Garage Pro, operated by Jpak Legacy LLC, we strive to provide a smooth and transparent shipping experience for our customers.
This Shipping Policy outlines the shipping methods, delivery timelines, and responsibilities related to orders placed on our website:
https://smartgaragepro.com
2. Shipping Destinations
United States Only
Smart Garage Pro currently ships within the United States only.
At this time, we do not offer international shipping.
3. Shipping Costs
Domestic Shipping
• Free standard shipping is available on most orders within the United States.
If a product has specific shipping costs due to size, weight, or freight requirements, those costs will be clearly displayed on the product page and at checkout before payment is completed.
There are no hidden fees.
4. Order Processing Time
• Orders are processed within 1–2 business days
• Processing occurs Monday through Friday, excluding holidays
• Orders placed after 5:00 PM EST may begin processing on the next business day
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
5. Estimated Delivery Time
Transit Time
After an order has shipped, delivery typically takes 2–7 business days depending on the destination and shipping carrier.
Total Estimated Delivery Time
The total estimated delivery time is 3–9 business days, which includes:
• 1–2 business days processing time
• 2–7 business days shipping transit time
Delivery timelines are estimates and may vary depending on factors such as:
• carrier delays
• weather conditions
• supplier fulfillment times
• high shipping volumes
6. Shipping Methods and Carriers
We ship orders using trusted carriers such as:
• UPS
• FedEx
• USPS
• freight carriers for large or heavy items
The carrier used will depend on the size, weight, and destination of the order.
7. Order Tracking
Once your order ships, you will receive an email containing:
• tracking number
• carrier name
• tracking link
You can use this information to monitor your shipment directly through the carrier’s website.
If you require assistance tracking your order, please contact our customer support team.
8. Delivery Issues
Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at:
sales@smartgaragepro.com
We will assist in locating the shipment and communicating with the carrier.
Lost Packages
If tracking information shows that a package was delivered but you have not received it, please:
• verify the shipping address used for the order
• check with neighbors or building management
• contact our support team for assistance
We will investigate the issue with the carrier and help resolve the situation.
Damaged Packages
If your package arrives damaged:
• take photos of the packaging and product
• contact us within 7 days of delivery
We will work with you to arrange a replacement or refund when appropriate.
9. Missing Items
If items are missing from your order:
• contact us within 14 days of receiving the shipment
• provide your order number and details about the missing item
We will investigate and arrange for the missing item to be shipped or provide a refund if necessary.
10. Returns and Refunds
Returns are accepted within 30 days of receiving your order.
Returned items must be:
• unused
• undamaged
• in their original packaging
Return Shipping
• customers are responsible for return shipping costs for non-defective returns
• if the return is due to a damaged, defective, or incorrect product, we will cover return shipping costs
Refunds are processed within 14 days after the returned item has been received and inspected.
For more details, please refer to our Return and Refund Policy.
11. Incorrect Shipping Address
Customers are responsible for ensuring that the shipping address entered at checkout is accurate.
If a package is returned due to an incorrect address:
• we will contact you to arrange reshipment
• additional shipping charges may apply
12. Contact Information
If you have questions about shipping or your order, please contact us:
Smart Garage Pro
Operated by Jpak Legacy LLC
Email: sales@smartgaragepro.com
Phone: +1 (321) 257-9381
Address:
703 Executive Dr
Winter Park, FL 32789
United States
Customer Support Hours
Monday – Friday
9:00 AM – 6:00 PM EST
13. Policy Updates
Smart Garage Pro reserves the right to update this Shipping Policy at any time.
Changes will take effect immediately once posted on the website.